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MAINTENANCE PLANS

You need to keep your workforce up and running. Downtime is simply not acceptable!

Why Crescent?

Reduce expensive downtime, unexpected service call charges, and workflow interruptions with an Crescent ongoing support plan.

With an Crescent ongoing support plan, you get priority service at an affordable monthly rate.  It's like having your own I.T. staff at a fraction of the cost.

Unlike an individual "computer guy", with Crescent you will benefit from a talented and certified staff of resources, vast ideas, time/money saving recommendations and knowledge that encompasses years of experience. Crescent prides itself on its professional, courteous and friendly staff.  No "geeks" here.

Who needs Ongoing Support?

Any small/medium sized business that does not require a full time technical support staff or is understaffed. With a ongoing support plan, you can afford the same support and technology expertise as a large corporation.  We can mentor your staff.  We can help, do or teach. 

What is covered?

Crescents specialty is dealing with your Microsoft systems and any networking equipment.  Our email administrators will keep your company's email communications going.  We will diagnose and repair all computer and network-related problems, and install all necessary software. Our trained staff of PC and Networking specialists will effectively and efficiently troubleshoot and resolve your problems to get your systems operational in the shortest time possible. We understand that time is of the essence and the longer your people are unproductive the more it costs you.

These support plans are ideal for preventative maintenance, general computer support, network administration and enhancement consultations.

We offer a variety of plans to fit every type of budget. You will agree with the rest of our satisfied customers that our rates and response times are some of the best in the industry.

Based on your needs, our support plans can include any of the following:

  • On-site support
  • Phone support
  • Remote support
  • Support Center Email Tickets
  • Our unique "PC Tune-Up" service

Benefits

Clients with service plans enjoy the following benefits:
  • Priority Service - Clients with plans are always serviced before those without plans.
  • Reduced Rates - lower costs per hour.  The bigger the plan, the bigger the savings.
  • No Travel Charges - all travel charges are waived for support plan clients unless they are outside of a 50 mile radius from our main office.
  • Assigned Consultants - The same consultant will provide the scheduled visits.  Two other consultants will be crosstrained to handle emergency calls if your primary consultant is engaged.

Please contact us for more information and prices.

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